Returns & Exchanges

Return Policy for Online Shopping:

If for any reason you are not completely satisfied with your online purchase, you may return the product to us in it's original "new and unused" condition within 14 days of the goods being dispatched. New and unused means, all original tags attached and items unworn and unsoiled. We are unable to accept items that are not in the original sale condition. We reserve the right to refuse a product that we consider does not meet these requirements. Please note that all sale items are fully non exchangeable or refundable unless the item is faulty.

 


 

Returns for Refund:

In the event that you wish to return an item for refund, please email or contact us by phone within 14 days of the goods being dispatched to notify that you are returning the item/s and a return shipping address will be advised to you. Please post the item/s back to us and a refund will be processed once we have received the goods in their original condition. You will be refunded by the same method which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer. Please note that we strongly suggest using a postage bag that has a tracking ID as we hold no responsibility for items that go missing through the post.

Returns for Exchange:

If you wish to exchange an item for another product you must return the item to us within 14 days of dispatch of goods. Simply contact us to notify you wish to exchange the item and nominate an alternative product. We will hold that product for you until your goods are returned. Exchange of orders will be carried out once the item is returned in the original condition, unused, unsoiled and tags attached. All postage costs for exchanges will be the responsibilty of the customer. Please include a return self addressed pre-paid satchel for your new item to be returned in. Please keep appropriate proof of postage as we hold no responsibility for items that go missing through the post.

Damaged Items:

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post, we cannot accept responsibility. All complaints are to be forwarded directly to Australia Post.

Faulty Products:

If you believe your product is faulty please contact us within 7 days of receiving your order.

Product Colour Discrepancies & Portrayal:

Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. Bohemian Living can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.